Friday, October 26, 2012

I hate them

I spent the better part of an hour arguing with "Wendy" from Met Life. Everything she told me today about my mother's policies was diametrically opposed to what I was told last month. By a different customer service rep reached through the same 800 number.

My lawyer warned me that Metropolitan Life is notoriously difficult to deal with. At first I didn't believe him, because the first round of conversations were so peaceful, helpful and informative. But it triggered a computer-generated form letter that contradicted much of what I'd been told over the phone.

And then I got "Wendy," who pretty much told me the first call could not have happened because giving out the information I was given isn't their procedure.

We're talking about $3500 here. I don't know how much sense it makes to get my lawyer involved, since he charges $250/hour.

Part of me is tempted to just blow it off, rather than enduring confrontational phone calls and launching a letter writing campaign.

Part of me is tempted to curl up in a fetal ball under my desk and hide.


  1. how can people be so rude. fight for what is right! bums!!!

  2. Oh, Gal, I'm so sorry you've got to deal with this. Sic 'em--from under your desk.