That went well

Expedia gave me a great price on my Christmastime vacation to Key West. And I planned the flights and the hotel all with my fingertips. Convenience and value ... yea!

But that was back in the spring. Since I booked the trip, Delta has changed my flight times over ... and over ... and over. I'm generally a good sport about this. As long as I get aisle seats and I don't have to change planes in Miami, I'll go along with just about anything.

Just about anything. With their last change, Delta had me changing planes in Atlanta, during Christmas week, in less than an hour. Sorry, not acceptable.

So I got on the phone and called Expedia. I dialed the 800#, sat on hold listening to Muzak, and spoke to an actual person.

In less than an hour, the Expedia sales rep gave me my choice of two other options and booked me on the one I preferred -- getting me that coveted aisle seat -- and it didn't cost me a cent. I suspect if I'd dealt with Delta directly, fees would have been invoked.

1-800-319-4834. That's the number. Sometimes doing it old school ends up being easier. Sometimes the human touch is just what you're looking for.