Friday, October 26, 2012

I hate them

I spent the better part of an hour arguing with "Wendy" from Met Life. Everything she told me today about my mother's policies was diametrically opposed to what I was told last month. By a different customer service rep reached through the same 800 number.

My lawyer warned me that Metropolitan Life is notoriously difficult to deal with. At first I didn't believe him, because the first round of conversations were so peaceful, helpful and informative. But it triggered a computer-generated form letter that contradicted much of what I'd been told over the phone.

And then I got "Wendy," who pretty much told me the first call could not have happened because giving out the information I was given isn't their procedure.

We're talking about $3500 here. I don't know how much sense it makes to get my lawyer involved, since he charges $250/hour.

Part of me is tempted to just blow it off, rather than enduring confrontational phone calls and launching a letter writing campaign.

Part of me is tempted to curl up in a fetal ball under my desk and hide.


2 comments:

  1. how can people be so rude. fight for what is right! bums!!!

    ReplyDelete
  2. Oh, Gal, I'm so sorry you've got to deal with this. Sic 'em--from under your desk.

    ReplyDelete

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