Here's my brand spanking new phone, the Motorola Moto E6. It took me just under 3 hours to be up and running -- apps, contacts and all. That sounds worse than it was. I never once felt like crying during the process, and considering how tech challenged I am, that's an accomplishment!
I switched to Consumer Cellular. Yes, they're cheaper, but I made the change now because I couldn't just take my cracked phone over to the TMobile retail location and have them do everything for me. That would be my preference. Because I'm lazy and because tech is not always my friend.
But I've taken a call, received texts and sent an IM on this new phone, so I think Moto and I going to be fine.